Return window
Tell us within 10 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused, in the original packaging with the screws, anchors or template that came with it, and with the invoice. A pull that has been fitted cannot be resold as new, and a lock that has been keyed or drilled for cannot be resold at all.
What we cannot take back
Anything fitted, drilled for or cut to size; opened adhesive strips and tapes, which cannot be re-stuck; clearance stock; gift cards; and items returned without the packaging that stops a finish being scuffed in transit.
We also cannot accept a return on the grounds that a part did not line up with holes that were never measured. We make no claim about fit, and that is stated on every listing rather than hidden here.
Damaged, wrong or short
Photograph the parcel as you open it. A scratched finish, a bent spindle, a lock that will not turn, the wrong model or a box short of its listed contents is covered if you contact us within 48 hours of delivery with photographs of the carton and the contents; an unboxing video is strongly recommended. We cover the replacement and the return freight in those cases.
Refund timing
Once a return is approved, the refund is processed within 5-7 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email sales@veloradistrict.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.