Where your tracking link comes from
As soon as the courier scans your parcel we send the tracking number by email and SMS. Dispatch happens in 1-2 business days from the order; the link goes live a few hours after the pickup scan rather than at the moment of dispatch.
How long tracking should take to move
After the first scan the parcel is with our courier partners for 3-8 business days. Metro addresses land at the short end of that; postal routes to smaller towns at the long end. A tracking page that has not updated for two working days usually means a hub transfer, not a lost parcel.
If tracking has stopped
Send your order number to sales@veloradistrict.shop and we will raise it with the courier hub the same working day. Please do not place a second order for the same item — if the first one is genuinely lost we replace it at our cost.
Delivery attempts
Couriers make two attempts before a parcel is returned to origin. If you will not be at the address, reply to the tracking SMS with an alternate contact or a building desk; a full address change mid-transit is not possible once the label is printed.
At delivery
Plated finishes and lock mechanisms show transit damage immediately, so photograph the parcel as you open it. A scratched finish, a bent spindle, the wrong model or a box short of its contents is covered if you contact us within 48 hours of delivery with those photographs.